Anago Application is a set of standard application modules that can be used straight away. As an application, by itself, in combination with other modules, or as part of a customised application. Because the Anago Application modules are based on the unique Anago Assemble environment, all modules can be adjusted or expanded.
The modules are used as a part of workforce management solutions for call centers, backoffices and professional services and organisations. View
customer cases for examples.
Forecasting

A series of statistic and non-statistic techniques can be used per workflow to precisely forecast the expected availability of work.
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Availability planning

All details about schedules, availability and actual presence of employees.
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Mid Term Planning

The midterm planning shows how activities relate to available capacity. Various what-if scenario possibilities are available to calculate the effect of specific measures or policies.
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Short Term Planning

The short term planning module calculates the most efficient use of available employees and the exact format of their schedule for the upcoming period. The module thereby takes into account a large amount of parameters, such as skills, breaks, etc.
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Adherence & Monitoring

This module offers a detailed insight in any diversion in relation to the planning. Also, reasons for diversions can be registered. Key variables can be followed real time.
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Workflow & Case Management

De Workflow en Case Management module is a highly flexible module in which processes, process-steps and data flows can be modeled. The module covers registration, progress monitoring and reporting.
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Activity Based Costing

The ABC module calculates costs based on the traditional ABC method. Thereby supporting entity, cost-type and place, activity, (sub)product and client.
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Employee Portal

Besides viewing their personal details and schedules online, employees can also request a leave of absence and report sickness absence through the internet.
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